Returns & Exhange Print E-mail

Returns & Exchange

100% Purchase Guarantee! absolutely stands behind the value and quality of its jewelry. If for any reason you are not completely satisfied with your jewelry purchase, you may return it in its original condition within 30 days for a full refund! Upon receiving your return, the item will be reviewed by our Quality Assurance Team. Please include the invoice and the reason for the return. Your return will be refunded in the same payment manner as your original purchase. After Review please allow 2 weeks for your credit to appear in your statement. For exchange please write the item number that you want to exchange it for. If you are making a return or exchange, please contact us to obtain a Return Authorization. Once you have received your authorization, you may send your jewelry to: We cannot accept any damaged products for exchange or refund. Items that have been returned for exchange or remake the second time with in the thirty days period are subject to a twenty five percent restocking fee plus shipping; this will be deducted from your refund.

Special orders or jewelry that has been made for you is non-exchangeable and non-returnable. We may make an exception on select custom ordered items for minimal restocking fee. These include our own name rings and pendants, and family jewelry, Bible Verse Rings and other personalized jewelry. However, sizing options are available if your personalized ring does not fit or any others, there will be remaking fee of $120.00 (One Hundred Twenty Dollars & 00/100) within 30 days of receipt of your order. For security reasons do not write CZGoldJewelry in your shipping label or Gold or Jewelry related words in any kind in your return / exchange package and also not to disclose the contents when insuring the package. CZGoldJewelry is not responsible for any loss or damage that occurs with items that are shipped back to us to be processed as a return or exchange. All return item must be insured for your security purpose. Any jewelry that has been engraved with letters like names or dates or any other personalization is non-returnable and non-exchangeable.

International Orders

For all international orders, all policies listed in the order  section apply, except where directly contradicted by policies given in this section.

All international orders are subject to duties, taxes and fees as determined by your local government. FedEx and USPS only act as the collectors for the fees due to Customs, and may issue additional invoices as a part of the duties and taxes imposed by your country's customs department. The customer is responsible for all duties and taxes. Customs fees are determined on a case-by-case basis. CZGoldJewelry is not responsible for any additional charges imposed by your country's government. If an order is purchased as a gift, please specify that in the "special instructions" box during checkout: in those cases, we can mark the package as a gift. And it has to be signed upon received.

All international orders are final and are not eligible for return or exchange. Any received international returns will be considered unauthorized and will incur a 50% restocking fee.

If a package is refused or undeliverable, it is the buyer's responsibility to contact us to request reshipment. Reshipments will incur a reshipping fee. If a reshipment is not requested, we will issue a refund, less all shipping fees.

728 South Hill St., Suite 202
Los Angeles, CA 90014